Frequently asked questions

    1. If you do want the funds, after 7 days from the day you received the text message, we will calculate your award amount and send you a follow up text message letting you know the amount. You do not need to do anything else.
    2. If you do not want the funds, you have 7 days from the day you received the text message to text back "No Funds Needed".
    3. The award amount will be sent directly to your water company. It can take up to 90 days for the water company to apply the award to your account.

  • The Low Income Household Water Assistance Program (LIHWAP) was a temporary federally funded program created to help low-income households with water and wastewater bills. The program has ended and is no longer accepting new applications.

  • The Low Income Household Water Assistance Program (LIHWAP) is administered by Promise Network on the behalf of the FloridaCommerce.

    Promise is a modern technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need.

  • You may be eligible if you meet the following requirements:

    • Participate in LIHEAP, SNAP, TANF, SSI, a means-tested veteran’s program OR have a total income no more than 60 percent of the Florida State Median Income (SMI);
    • Are responsible for paying your home water or wastewater bills;
    • Are a resident of Florida; and
    • Are a U.S. citizen, qualified alien, or permanent resident of the U.S.

    The LIHWAP program has ended. For information about other assistance programs, visit FloridaJobs.org or contact your local water utility.

  • The LIHWAP program has ended and is no longer accepting applications. For assistance with water bills, please contact your local water utility directly or visit FloridaJobs.org to find other assistance programs that may be available.

  • The LIHWAP program has ended and is no longer accepting new vendor enrollments. For questions about other water assistance programs, please contact [email protected].